Dissertation > Economic > Trade and Economic > Domestic Trade and Economic > Services sector

SD Hotel Performance Management System Design

Author ZhaoXiaoCui
Tutor SunWeiMin
School Shandong University
Course Business Administration
Keywords Performance management Hotel Performance appraisal
CLC F719
Type Master's thesis
Year 2010
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With the continuous development of market economy, service-oriented service economy has quietly flourished. At present, high intensity, increased competition in the homogenization of the hotel enhance the performance of the difficulty and stress. Services in the hotel industry as the most representative of industry, has made rapid development in recent years. Foreign investment has entered into China hotels, together with burgeoning national chain-type business hotel, which are on the hotel industries, especially the state-owned system-based hotel has a large impact in an increasingly market-oriented movement, also appears more difficult for the hotels.Hotels have tried to work out a reasonable business strategy and effective management to adapt to the competitive environment, and enhance the competitiveness of the hotel. The human resources development and management of the hotel management of the core, performance appraisal is the basis for human resources management. Thouth establish the scientific and effective performance evaluation system, it can help the hotel achieve its strategic objectives, Promopting the hotel performance level enhancement ienhance the Hotel competitiveness. Who is more emphasis on development of human resources, the importance of keeping employee goals and objectives consistent with the hotel, who will be able to win the fierce competition in the market.Hotel human resources management has formed a complete system, including organizational structure, job descriptions, training, management, compensation management, performance management and hotel culture and so on. Performance Management is at the core of the position in which human resource management and performance of almost all other aspects of management. Performance management is the strategic goal of enterprise level by level to each job into specific performance index, the final one by the staff to implement management activities. Through effective performance appraisal can confirm staff achievements, improving the way staff and improve staff productivity and economic efficiency of enterprises. Therefore, improving employee performance can help enterprises improve their competitiveness in the increasingly fierce competition in a dominant position.In this paper, performance management theory as a guide, the comprehensive performance assessment at home and abroad on the basis of research results to SD Hotel (state-owned system hotels) as the research object, its performance management conducted a thorough and detailed analysis, that the performance of SD Hotels management problems, and problems in construction for a new performance appraisal system. Of these had a greater representation of the hotel, because these hotels have a lot of problems, various systems are not perfect, in particular lacks a precise appraisal performance standard and scientific performance management system, Therefore, how to establish an effective, operational performance indicator system, how effective performance management process to collect performance information such as the hotel managers are facing an important task.The article on the SD hotel staff performance management system research and design, perfect and the hotel industry has proposed a workable performance appraisal system, performance appraisal for the hotel industry problems, propose effective measures for the hotel industry to establish and improve the performance appraisal system provides a theoretical basis.

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