Dissertation > Economic > Posts and Telecommunications economic > Telecommunications > Telecommunications business organization and management

IP access network of integrated network management of construction projects puzzle

Author LiuHaiBo
Tutor SiChunLin
School Fudan University
Course Project Management
Keywords IP access network Access network Integrated management system IP access network integrated management system Network management system
CLC F626
Type Master's thesis
Year 2010
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Telecom operators implement full service operation, speed-raising reconstruction on broad band, three networks convergence and multi-services operating become the focus and future direction. On the backgrounds, IP access network (IPAN) makes great development in recent years. It is an effective means to establish customer-oriented IPAN management and services for improving customer satisfaction. Telecom operators can get comparative superiority in the marketing competition through the construction of IP Access Network Integrated Management System (IPANIMS). Based on the network management, IPANIMS is a service management platform for improving the customer service level. The target of the dissertation is to study the construction ideas of IPANIMS, to analysis the difficulties of the construction, to adjust the internal organizational structure, to optimize and reengineer the typical scenario from project management, and to integrate IPANIMS with the operation of telecom operators, for improving the customer service level of telecom operators.The research adopts function analysis and information study, qualitative analysis and quantitative analysis, and gives a systematical research on the kernel of IPANIMS construction and application scenes to integrated with the operation of telecom operators.The object of the research is the management model of IPAN which has been constructed by telecom operators. It is compared the difference between the different AN management model, and researched how to access IPANIMS into the operation process of telecom operators to enable more departments to participate in the customer problem solving, for improving the customer service level.The result of the research indicates that it is a favorable opportunity to construct IPANIMS. Telecom operators should first establish an internal organizational structure, while achieving a typical internal process reengineering. IPAN and IP core network (IPCN) management should be separated technically. It should be co-workers of multi-sector to provide services to customers by using IPANIMS. IPANIMS needs to take the initiative to find customer service quality degradation. It should take the initiative to inform customers for enhancing customer service satisfaction when IPAN should be adjusted. Through the analysis of customer behavior telecom operators achieve broadband customer market segments, and realize the customer service support and exclusive marketing. Construction of IPANIMS is a systematic engineering, and it needs to build multi-sector and the use of joint for maintaining consistency of information.According to the conclusion of the research, the suggestion can be given as the reference to construct IPANIMS henceforth:constructing IPANIMS, firstly, telecom operators straighten out the customer service link from the internal management processes need, and make the fault accepting, monitor, operation and maintenance, installation and maintenance, and other departments to segment into system support link. IPANIMS should be easy to use by decreasing professional requirements of system use. IPANIMS should establish the use of scenarios building around customer services, and embed the scenarios in the production process. IPANIMS should integrate each sub-system data, enhance network quality analysis and perceptions of client business, and build a truly customer-oriented integrated network management system of IP access network.

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