Dissertation > Industrial Technology > Radio electronics, telecommunications technology > Radio electronics applications

CTI technology - based System Design and Implementation of Urban Management Service Hotline

Author ZhouXuLiang
Tutor ZhangXiaoSong;TanZuo
School University of Electronic Science and Technology
Course Software Engineering
Keywords CTI urban management and services hotline Call Center
Type Master's thesis
Year 2010
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Expanding the scale of urban development, urban management services also will need to strengthen efforts to bring urban management services to new challenges. In this context, urban management and service center use by modern information technology, with the development of the hotline system strengthening urban management and help. Service hotline of call center is the core of urban management system, that is an indispensable part of call center services which are not only used to collect information on residents of the channels but also directly beginning communication with the residents and providing services to the best way. The establishment of call centers, which help to improve urban management and response time of servicing, become error rate reduction of urban management services and contribute to the improvement of service quality. The development of call centers use computer telephony integration technology, that CTI technology, computer technology and telecommunications technology is the result of combining it through the computer network and telecommunications network organic integration, and serving on the information society and the role of service. CTI technology has gone beyond the purely technology, so thinking and behavior of people began to have a significant impact, that has become a hotline system to achieve the basis for urban management techniques.On this basis, the thesis design based on CTI technology, urban management hotline system and network architecture, which focused with CTI technology-based on design and implementation of each module. The thesis focuses on the basic principles of CTI technology and its hotline at the city management system and implementation, and analysis of the urban management system and hotline of the various components as well as the part is how to achieve a variety of communications and movement. In addition, the thesis has design on a database table structure and data persistence using by ASP.net technology analysis. Therefore, coverage and application of urban management hotline scale. City hotline system about administration is in urgent needing of advanced technology, servicing management as the core and taking into account the masses of the service systems that maintain stability and quality of service, while expanding the coverage of urban management and application hotline scale.Finally, according city hotline system about management, there is background and trend, identified the core technology on building call center’s management concept and analysis of the call center’s core function. Thesiss on many the realization of the technical difficulties and the key technologies in-depth study gives these own solution. Urban management and service hotline system is an area of CTI applications. it is powerful, high reliability, real time and common good, so the system is very broad application prospects. At present, the system has been officially put into use.

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