Dissertation > Economic > Economic planning and management > Economic calculation, economic and mathematical methods > Economic and mathematical methods

Factors Influencing IT staff organizational citizenship behavior

Author WuCuiQing
Tutor YangRong
School Beijing Materials Institute
Course Labor Economics
Keywords Organizational citizenship behavior Human Resource Management System Organizational commitment
CLC F272.92;F224
Type Master's thesis
Year 2010
Downloads 38
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Organizational citizenship behavior is emphasized a role behavior and attitude conducive to the organization , both informal role , nor labor compensation contract leads , but by a series of informal cooperative behavior . Autonomous behavior of employees with work-related organization , with the formal reward system without any contact , non - required role behavior , but can improve overall organizational effectiveness , the concept emerged in the 1980s . Organizational citizenship behavior and organizational performance in recent years , as the enterprise management mode changes gradually by the experts concern . Difficult for IT staff role to be fully described and defined its duties divided impossible to define very clearly , IT staff can better representative of the knowledge worker as the research object , so this study selected IT staff , mainly through questionnaires and interviews explore the human resource management system as a business to pay employees can influence organizational citizenship behavior , learn the value chain model of the human resources management , the introduction of organizational commitment mediating variables , and take a combination of theoretical and empirical approach to analyze the impact of organizational citizenship behavior factors . This paper examines the demographic factors on organizational citizenship behavior and organizational commitment, whether there are significant differences , and focus on the relationship between human resource management systems and organizational citizenship behavior , and research organization 's commitment to play a significant mediating effect . The results proved that organizational commitment , emotional commitment to play a significant intermediary role in the human resources management systems on organizational citizenship behavior . To explain the relationship between the human resource management systems and organizational citizenship behavior , validate and enrich the value chain model of human resource management .

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