Dissertation
Dissertation > Economic > Trade and Economic > Domestic Trade and Economic > Services sector

Research on the Building of Hotel Training Management Structure at Primary Level

Author MaQiongZuo
Tutor ZhanHong
School Xiamen University
Course Business management
Keywords Hotel Level employees Train
CLC F719
Type Master's thesis
Year 2007
Downloads 1254
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Training needs of the modern enterprise is growing strongly , given the responsibility of training and requirements have become more and more . The hotel industry is no exception . The hotel industry is a labor-intensive service industries , the hotel is a combination of complementary services for basic features , the service staff of the hotel is a master of the hotel product quality factors , all the staff of the hotel is a concrete manifestation of the hotel product image , with the significant tourism market competition intensifies , the hotel 's general manager and department manager faces is necessary to open up the market , stable source , but also to improve the quality of service of the dual challenge ; how to stabilize the quality of hotel services ? decline in the product quality of the hotel , is the first-line waiter problem or grassroots managers ? problems plaguing the hotel manager class . Supervisor and foreman , belonging to the lower-level managers of the hotel , they are the hub of the hotel management organizational structure , but it is also the work of the executive and the mastermind of the hotel training , the training capacity of the grassroots managers , a poor sense of philosophy , on-site supervision is not in place , management capacity needs to be strengthened , these problems involve too much energy manager class , day-to-day work , they often act as a \The article is based on a background topics , expand and expositions . Misunderstanding of the hotel at the grassroots level staff training , attempts to analyze and combine training theory and practice of education and training of the hotel and to draw some training inspiration , designed to improve the ability of the hotel grassroots training managers and Xiamen tourism transformation after training the hotel , make relevant recommendations. Text is divided into six chapters: Chapter 1 introduces the research background , significance and research ideas . The second chapter describes the overview of the training of junior staff of the hotel . The third chapter on training theory and hotel training . The fourth chapter analyzes the status quo of the Xiamen hotel industry training of junior staff and problems that exist in the training of junior staff . The fifth chapter discusses the construction of the Xiamen hotel industry level employees training management system 's Paradise Hotel is the actual case . Chapter VI Hotel Xiamen travel after the transformation training recommendations .

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