Dissertation
Dissertation > Industrial Technology > Automation technology,computer technology > Computing technology,computer technology > Computer applications > Information processing (information processing) > Pattern Recognition and devices

A Chinese User Study on Biometrics in Financial Self-Service Domain-Explore Attitude and Performance

Author JiangZuo
Tutor LiuZhengJie
School Dalian Maritime University
Course Applied Computer Technology
Keywords Usability Biometrics Fingerprint User Research Financial Self-Service
CLC TP391.4
Type Master's thesis
Year 2007
Downloads 30
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A biometric is a unique and measurable characteristic of a human being for automatically recognizing or verifying their identity. The strengths of biometrics technology for identity authentication are of great importance in the financial self-service area. Now this technology has been widely applied in various domains. But the use of biometric authentication in financial services is in its infancy. In order to investigate how individuals perceive the introduction of biometric technology in the financial self-service domain, a preliminary research was conducted in China.The whole research was sponsored and funded by Advanced Technology & Research, NCR Financial Solutions Group Ltd, and was composed of three phases: Preliminary Investigation, Preliminary Survey and Prototype Study. It includes several usability methods, such as observation, interviews, questionnaire survey, user tests etc. The research focuses on understanding consumers and other user issues influencing the use and uptake of biometrics-related financial self-service solutions.The research obtains the Chinese consumers’ quite positive perception about biometrics technology, especially fingerprints technology, and also reveals their concerns about this technology. It also summarizes biometrics technology’ strength and weakness on applying to financial self-service domain, and some potential solutions in real deploy the devices into real environment, and shows how to design a good training method and the performance data of different sensors we have tested.This thesis is composed of eight parts. In Chapter One, the research background, research goals, research contribution and the thesis structure are introduced. In Chapter two, the research related biometrics and usability knowledge are addressed. In Chapter Three, the current situation about biometrics and usability research is introduced. In Chapter Four is about practicing documentation review and field study as well as the results in the Preliminary Investigation. Chapter Five illustrates interviews and questionnaire survey in the Preliminary Survey. Chapter Six is about the prototype design in the Prototype Study. Chapter Seven is on the implementation of user test in the Prototype Study, as well as the analysis result. Chapter Eight is the Conclusion.

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