Dissertation > Industrial Technology > Automation technology,computer technology > Computing technology,computer technology > Computer software > Program design,software engineering > Software Engineering > Software Development

Guizhou Mobile Client Management System Certification

Author HeLei
Tutor MengChuanLiang
School Guizhou University
Course Communication and Information System
Keywords Customer Certification VIP customer Special business Special business operators
CLC TP311.52
Type Master's thesis
Year 2008
Downloads 7
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With the growing competition in the market, all telecommunications operators around the customer, in particular, increasingly compete for VIP. Competition between operators changed from traditional business expanding mainly and the pursuit of sales to through the provision of effective and efficient services to contend for more valued users. How to keep existing customers and develop new customers, particularly VIP clients for each operator become very much concerned about. In light of the above, there is an urgent requirement for the realization of the establishment of large VIP customers an integrated business support system to strengthen our VIP clients’ comprehensive service management capabilities, enhance the comprehensive competitiveness of enterprises.This essay introduces the status of VIP customer service, the necessity of Guizhou Mobile customer management system certification construction are reviewed, focusing on the Guizhou Mobile customer management system certification sub-system (Mobile operator management subsystem Management of special business operators Subsystem、Special business Services subsystem、Mobile user service system) design and realization.Through this research, completed in Guizhou Mobile customer management system certification, for the realization of effective customer identification certification, contributing to the increase of business management, in order to form a VIP customer service center for business alliances to enhance customer satisfaction, support the development of the market made positive contributions to and create a good economic and social benefits.

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