A Research on Designing Service-Standard System of Endowment Insurance in Shaanxi Province and Evaluation System for Its Effect
|School||Xi'an University of Technology|
|Keywords||Endowment insurance Service-government Standardization system Customer satisfaction Evaluation indicators|
The nonstandard control system and inadequate procedures causing endowment insurance fund has been misappropriated, exaggerated and black case worked by managers, to bring about the great loss of Shaanxi endowment insurance fund every year, and seriously affected the healthy and orderly progress in endowment insurance service in Shaanxi province.On these issues of macro theory and policy research has been more mature. However, from the micro-operational level how to set up a system to effectively control the funds involved in all aspects of safety, improve the management of endowment insurance fund management capacity of institutions and external managers to provide high-quality research services in China is still in its infancy.To transferring work-style of government more efficiently and designing one kind of long term mechanism for service-government, this paper will design service-standard mode of endowment insurance in Shaanxi province and evaluation system for its effect through conforming managerial function and work procedure of endowment insurance in Shaanxi province in order to ensure safety of endowment insurance funds and improve service capability and efficiency of the managerial department of endowment insurance in Shaanxi province, aiming at achieving the transfer of service-government for the government function of the managerial department of endowment insurance in Shaanxi province.