Dissertation
Dissertation > Economic > Fiscal, monetary > Finance, banking > China's financial,banking > Banking system and business

Shijiazhuang Construction Bank personal account manager Competence

Author LiXiaoHong
Tutor ZhangZiGang
School Huazhong University of Science and Technology
Course Business Administration
Keywords Personal Account Manager Competency Factor Analysis
CLC F832.2
Type Master's thesis
Year 2011
Downloads 55
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As China's economy continues to grow, domestic personal possessions has reached a certain scale. Huge potential in China is rich in status and personal assets on the banks of the surge in personal banking put forward new demands , personal finance is undoubtedly a very strong bank profit growth next point . Therefore, the personal banking market is also gaining attention of domestic and foreign banks . The personal account manager team building will be the implementation of this strategy a decisive factor in the success or failure . This combined with the current macroeconomic environment and financial background , the paper selected Shijiazhuang Construction Bank personal account manager for the study, to the bank manager's competence individual customers as the starting point for the exploratory research . All individuals of Shijiazhuang CCB account manager for the survey , the use of behavioral event interview on the selected 20 representative personal account manager interviews , and extract the appropriate personal account manager Competency ; Then , on this basis, the use of questionnaire survey, based on interviews extracted competency personal account manager , design the appropriate Shijiazhuang construction Bank personal account manager questionnaire , distributed to all personal account manager for investigation. Then this statistical method using factor analysis using statistical software SPSS13.0 questionnaire data on access to be verified , further to a certain extent reflects Shijiazhuang Construction Bank personal account manager team competency features four one factor indicators and 19 two elements of indicators . Finally, the resulting competency model is applied to Shijiazhuang Construction Bank personal account manager of human resources management which involves the recruitment, training , performance appraisal and remuneration of these management aspects. Shijiazhuang Construction Bank personal account manager team building to provide a reference and reference to promote Shijiazhuang Construction Bank personal account manager team to further grow and develop.

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