Web Self-Service Digital Reference Service Research
|School||Guangxi University for Nationalities|
|Keywords||reference services digital reference the library self-service web self-service|
The development of Computer technology, network technology and multimedia technology, making the library a lot of services and projects can be available on the website. With a good network environment, many of the library’s traditional services onto the network platform to provide users with various forms of self-service online information network。Through the adoption of Web research, documentation, research, etc. for domestic and foreign large and medium-sized libraries, especially university libraries reference work to investigate, the use of literature analysis, comprehensive induction, comparative analysis, case analysis and other methods to conduct research and feasibility studies。Has been carried on the introduction and the analysis to the domestic and foreign three website’s self-service type digit reference service, based on this, proposed develops the website self-service-like digital reference service specific measures, and elaborated the website self-service type digit reference service platform construction, explores how the use of the library home page, use the library resources, personnel strength and equipment advantages, the introduction of the typical Web2.0 technologies mature and take a variety of ways and means to build a modern information consulting service platform, Web self-service benefits to play to expand the Library web site provides information and services efforts, set a reasonable menu of services, tips and help guide users to their own behavior, self-use of library resources, collection, identification, transfer and use literature information to solve problems, to achieve self - service, self-satisfaction of needs, give full play to the initiative, enthusiasm and creativity to achieve personal goals by service providers and determination, but also to achieve the goals and service system will automatically enter the self-innovative services realm.