Dissertation
Dissertation > Economic > Industrial economy > China Industrial Economy > Industrial sector economy

An Empirical Study of the technical staff of the electronics industry, organizational citizenship behavior affect their job performance

Author ZhangZongZuo
Tutor ZhengMeiQun
School Jilin University of Finance and Economics
Course Business management
Keywords Organizational Citizenship Behavior Job performance Technician in Electronics
CLC F426.63
Type Master's thesis
Year 2010
Downloads 51
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In recent years, with the accelerating process of globalization and increasingly fierce market competition, organizational structure is in a flat trend of development, employees are required to have a sense of co-contributions, not only to complete the work carefully within the purview of tasks, but also proactive to undertake some duties outside the scope of work, in order to generate more organizational citizenship behaviors. At the same time, to enhance the competitiveness of enterprises greater need for innovation and adaptability, particularly in the fast-growing and high-tech electronics industry. Technical personnel in such enterprises are the main body of technological innovation, its management which is good or not determine the success or failure of enterprises to a large extent. Therefore, my research is focus on the influence organizational citizenship behavior on job performance of the technician in electronics.On the basis of the relevant theoretical research, the research select 150 electronics industry’s technical staff in Shanghai, Shenzhen, Zhuhai, Fuzhou and Xiamen, which cities are in the electronics industry developed rapidly, to conducted a questionnaire survey. According to the characteristics of the electronics industry and technical personnel, it through the project analysis respectively amended which has been developed in China in the context of organizational citizenship behavior scale and the self-prepared work performance questionnaire items and passed the reliability and validity testing in order to determine the investigate required measurement tools which include 29 items in 10 dimensions of organizational citizenship behavior and, 8 items in the two dimensions of job performance questionnaire that applicable technical personnel in the electronics industry. The specific empirical findings of the study summarized in the following points:①In the electronics industry, the technical staff in different gender whose organizational citizenship behaviors are significantly different. One male that of technical personnel is more likely to express the organizational citizenship behavior than the female;②Organizational citizenship behaviors in different enterprise nature are significant different, technical personnel in joint ventures is relatively easier to show organizational citizenship behavior than in that of state-owned enterprises and private enterprises;③Organizational citizenship behavior in the overall positive impact on job performance to the technician in electronics;④Different dimensions of organizational citizenship behavior vary in the degree of influence on task performance and contextual performance respectively.

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